Privacy Policy
Last updated:
This Privacy Policy explains how Biosherb, operating at biosherb.world and from 42 Arnhem Rd, Allambie Heights NSW 2100, Australia, collects, uses, stores, and protects personal information when you browse our website, purchase relaxation guides and Restful Kits, download Breath Pathways materials, or contact our team.
Who We Are
Biosherb provides printed and digital relaxation guides, breathwork journals, and soundscape bundles designed for personal calm routines. For privacy enquiries contact us at response@biosherb.world or +61412802240.
Information We Collect
We collect only information necessary to deliver our relaxation products and support your experience:
- Identity and contact data such as name, email address, phone number, and delivery address when you enquire about a purchase or submit the Reach Calm form.
- Enquiry and purchase details including kit titles, pathway selections, payment confirmations, and delivery preferences.
- Technical data including IP address, browser type, device identifiers, pages viewed, and referral URLs collected through essential cookies described in our Cookies Policy.
- Communication content you voluntarily provide in messages about guides, pacing, or product feedback.
How We Use Information
We process personal information for the following purposes related to our relaxation guide products:
- Fulfilling confirmed purchases of Evening Unwind Guide Pack, Breathwork Starter Journal, Soundscape Relaxation Bundle, and related items.
- Responding to questions about Breath Pathways, kit contents, shipping timelines, and studio visits in NSW.
- Improving guide clarity, digital downloads, and website usability based on aggregated analytics.
- Complying with Australian privacy law, tax obligations, and fraud prevention requirements.
- Sending optional product updates only where you have given explicit consent, with easy opt-out on every message.
Legal Bases
Where applicable under the Privacy Act 1988 (Cth) and Australian Privacy Principles, we rely on consent for marketing, contract performance for purchases, legitimate interests for site security and product improvement, and legal obligation where records must be retained.
Sharing Information
We do not sell personal information. We share data only with trusted processors such as payment providers, courier services, email delivery platforms, and hosting partners bound by confidentiality agreements. Transfers outside Australia occur only with safeguards equivalent to APP requirements.
Retention
Order records are retained for seven years for accounting purposes. Contact form messages are retained for twenty-four months unless you request earlier deletion. Analytics logs are anonymised after twelve months.
Security
We implement access controls, encrypted connections via HTTPS on biosherb.world, and staff training on handling customer details. No method of transmission is fully secure; please notify us promptly if you suspect unauthorised access.
Your Rights
You may request access, correction, or deletion of personal information, withdraw marketing consent, or lodge a complaint with the Office of the Australian Information Commissioner. We will respond within thirty days where practicable.
Children
Our relaxation guides are intended for adults purchasing for personal use. We do not knowingly collect data from individuals under sixteen without parental consent.
Third Party Links
Embedded maps or external resources may collect data under their own policies. Review those services before interacting.
Changes
We may update this policy to reflect new products or legal requirements. Material changes will be noted on this page with an updated date.
International Visitors
If you access biosherb.world from outside Australia, you acknowledge that data may be processed in Australia where our relaxation guide fulfilment systems operate. We apply reasonable steps to protect information regardless of your location.
Automated Decision Making
We do not use solely automated decision-making that produces legal or similarly significant effects. Order screening may use rule-based fraud checks reviewed by staff when flagged.
Data Breach Notification
In the event of a notifiable data breach under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC as required, describing the nature of the breach and recommended protective steps.
Contact
Biosherb, 42 Arnhem Rd, Allambie Heights NSW 2100, Australia. Phone: +61412802240. Email: response@biosherb.world